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Frequently asked questions

Find the answers to our most frequently asked questions below and feel free to contact us for more information at any time!

KUMBA Animals

Can my child play with KUMBA Animals in the bath?

No. Exposure to water will lead to the wood warping over time. If repeatedly submerged in water, the wood could lose its integrity and expose the magnet inside the toy. While our toys are very durable, they are natural and not treated with chemical sealants that might otherwise protect the natural wood element from water damage.

Are there special care instructions for my KUMBA animals?

Simply keep them in a cool, dry place as natural wood may be sensitive to heat and humidity/moisture.

What material are KUMBA Animals made of?

100% premium European wood and safe magnets.

Will you be introducing any new animals to your lineup?

Absolutely! And we are excited about our upcoming line of new animal pals. Please sign up to be a part of our mailing list and you’ll be the first to know when our new lineup is released and even be eligible for special promotions and pre-ordering.

How many configurations are possible with your block toys?

The more KUMBA animals in your child’s collection, the greater the number of possibilities as KUMBA animals are designed to interlock with each other. This provides hours of imaginative play-based learning time for your children each time they play with these fun, interactive toys!

TRUE DOUGH

What happens if my child eats TRUE DOUGH?

TRUE DOUGH is specifically designed to be safe for children, even if your child accidentally consumes the product. TRUE DOUGH is made with food-grade flour and natural soy-based food coloring for the pigments. However, it is not recommended for consumption nor should it be used for baking.

How long can we use the dough before it hardens?

TRUE DOUGH will harden within 12 hours if left in open air. But don’t worry, we provide airtight canisters in each of our kits to keep TRUE DOUGH fresh, soft and pliable.

How much water is needed to create a dough?

Use the measuring spoon included in the box and you’ll achieve just the right ratio of water to dough! For best results, don’t use more or less than the recommended amount.

Are there special containers for mixing the dough?

Our TRUE DOUGH is designed to be easy for any family to enjoy, so no special container is needed. Any kitchen mixing bowl will do!

How do you mix the colors?

There are no limits or special instructions for mixing colors. It’s all about your child’s imagination. A little blue, a lot of yellow, a pinch of red and voila! Your child has just created his or her own unique color. The possibilities are limitless.

Can we bake the dough in the oven?

No. TRUE DOUGH is not a food-product and should not be baked in the oven.

Is TRUE DOUGH safe for my child to play with?

Yes. We design all of our KUMBA products to be safe for your children.

How do I remove TRUE DOUGH if it gets on my carpet or upholstery?

As TRUE DOUGH is flour-based, try treating the area with warm water and a mild soap. This should soften and release the TRUE DOUGH. Once the TRUE DOUGH is softened, you may be able to brush away any remaining residue with a carpet or upholstery brush.

Is TRUE DOUGH safe for animals if they get a hold of it?

Yes. It is flour-based and should not harm any of your pets if they accidentally get hold of it.

General FAQs

What forms of payment do you accept?

We accept all major Credit and Debit card types, including Visa, Mastercard, American Express, Discover and others.

What’s your return policy?

Yes. We accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. Please see our full return policy on the returns and shipping section of our website.

How can I stay up to date with your latest promotions?

Please sign up on our website and you’ll be the first to receive news about our special promotions and new lineups!

Do you offer a warranty?

Yes, we offer a lifetime warranty on our products, covering any defects in the item if you are the original owner and purchased the item directly from this website.

How long does shipping take?

Barring any unusual circumstances, our products ship within 2-5 business days.

Are KUMBA toys available in retail stores?

At the moment, KUMBA toys are only available through our website.

Still Have Questions?

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Gift

For every 15 toys that we sell, we will send one toy to a foster home.